FAQ - House Of Destinē
1. What sizes do you offer?
House of Destinē caters to women of all sizes, offering footwear in US sizes 5 to 13. Our focus is on creating luxury bridal footwear that combines comfort, elegance, and style, ensuring the perfect fit for every bride.
2. How do I know what size to order?
We recommend checking our detailed size guide available on each product page to help you find the perfect fit. If you're between sizes, we suggest sizing up for comfort. For additional sizing advice, feel free to contact our customer support team.
3. What are your shipping options?
We offer standard and express shipping options. Shipping times vary depending on your location:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Please note that processing times for your order may take 1-2 business days.
4. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping times and costs will vary based on your location. For more information, please visit our Shipping Policy page or contact customer support.
5. What is your return and exchange policy?
We accept merchandise for store credit or exchange only, provided it is returned in its original condition within 7 days of purchase. Returned items must include the original shoebox, tissue paper, dust bag, heel taps, and adhesive sole tags.
- Store Credit or Exchange: Items in their original condition may be returned for store credit or exchanged within 7 days of the purchase date.
- Original Packaging: All items must include the original shoebox, tissue paper, dust bag, heel taps, and adhesive sole tags.
Please Note:
- Items not meeting the above requirements will be returned to you, and no store credit or exchange will be granted.
- We reserve the right to refuse any return or exchange if the merchandise does not meet our return standards.
6. How do I initiate a return or exchange?
To start a return or exchange, contact our customer support team within 7 days of receiving your order. They will guide you through the return process and provide further instructions.
7. What happens if my return is not accepted?
If your return does not meet the requirements, we will send the package back to you, and no store credit or exchange will be provided. Please ensure all items are in their original condition with all packaging included.
8. How do I use my store credit?
Once your return is processed, you will receive store credit via email. You can apply this credit toward future purchases at checkout.
9. Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placing the order. Please contact customer support as soon as possible to make any changes.
10. How can I contact House of Destine?
For any questions regarding your order, sizing, or product inquiries, feel free to reach out to us through our Contact Us page or email us at contact@houseofdestine.com.